Privacy policy

This policy describes what Kent Removals Ltd does with personal information collected through this website and in the ordinary course of quoting for and carrying out removals, packing and storage across Kent.

1. Controller

Kent Removals Ltd is the data controller. Requests and complaints go to hello@kentremovalsltd.com and are handled by a person.

2. Information collected

Through the quote form

Name, telephone number, email address, pickup address, drop-off address, an optional moving date and optional notes — used to answer the enquiry and, where you proceed, to carry out the work.

Through correspondence and surveys

Whatever you choose to tell us, plus the contact details you use. Survey records cover volume, access, stairs, parking and any special handling.

Where goods are stored

The inventory, the storage agreement and the contact details needed to reach you. Identification is required before goods are released, so these are retained while goods are held and for a period afterwards.

Through ordinary site use

Server logs and, where analytics is enabled, aggregate page measurement. No advertising trackers and no cross-site profiling.

3. Lawful bases

• Answering an enquiry you made.
• Performing the contract once a booking exists.
• Legitimate interests: job records, protecting staff, vehicles and premises, and understanding which pages are useful.
• Legal obligation, for accounting and tax records.

4. Spam protection

The quote form uses Google reCAPTCHA to separate genuine enquiries from automated ones; it receives technical signals from your browser under Google's own terms.

5. Disclosure

• Hosting and email providers processing data on our instructions.
• Insurers, where a claim is made.
• Customs authorities and clearing agents on a European move, where the inventory and residence documents are the basis of clearance.
• Our accountant, and anybody we are legally required to inform.

Enquiry data is not sold and is not passed to other removals companies or to lead brokers. Where we refer you to a town firm, we give you their details rather than giving them yours.

6. Retention

Enquiries that do not become work are kept for a reasonable period and then deleted. Completed-job records are retained for accounting, insurance and claims purposes; storage records while goods are held and for a period after redelivery.

7. Your rights

Access, rectification, erasure, objection and portability. Email hello@kentremovalsltd.com and the request will be dealt with within the statutory period. Where something cannot be deleted — an inventory of goods in store, or records inside a legal retention period — we will say which category applies rather than refusing without explanation. You may also complain to the Information Commissioner's Office.

8. Cookies

No marketing or advertising cookies are set. Analytics, where enabled, sets measurement cookies only, and blocking them affects nothing on this site.

9. Changes

Material changes appear here. The terms applying to a specific job are those issued with your quote. See also our terms and conditions.